Help and Support
Help Desk
To get help from the ChamberForge team, click your picture in the top right corner and choose Submit a Ticket. My Tickets lists your tickets with their status and when they were last updated.
Open a Ticket
Click Open New Ticket and fill in:
- Title
- Category: Question, Feature, Issue or Other
- Priority: Low, Medium, High or Urgent
- Message: describe what you were doing and what happened. Include the page address if you can.
- Attachments: screenshots or files (PDF, JPG, PNG, GIF, BMP, DOCX or ZIP, up to 20MB)
Follow Up on a Ticket
You receive an e-mail when the team replies. Open the ticket to read the reply and respond.
- When your problem is solved, click Mark as resolved. You are also notified when the team resolves your ticket.
- A ticket with no reply for 30 days is closed automatically. You can reopen a closed ticket with Re-open ticket.
- You can reply only while a ticket is open.
- Closed tickets can be archived with Archive ticket, and are archived automatically after 30 days.