Garrison Fletcher posted 1 year ago in Critical Fix

Attendance Error

When we search on a date range, we are not getting an accurate listing of attendance.

I pulled a report from July 1, 2022 - March 31, 2023. We started holding meetings and taking attendance in mid July, and as of today (March 8th) the additional dates in the range have not happened yet.

When we pulled the report, it showed an additional 7 absences for EACH person. This can be quite deceiving and not necessary "accurate" in someone's mind (thought clearly "correct" based on how it pulls data. Can we get "actual" info and not have any "extra" data?
Seong Bae wrote 1 year ago
Hi Garrison, Additional absences usually means that you have meetings created and no attendance was recorded for those meetings. This typically happens when groups have automatic meeting creation feature turned on and they don't realize additional meetings being created. Please check that no extra meetings were created during those period and that meeting type was correctly set up (one-time vs recurring) which also impacts the attendance report. Seong
Garrison Fletcher wrote 1 year ago
Thank you for the update.

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