"Apply Subscription" Not Working
I purchased the "Group (monthly)" subscription for my account at $50/month. When I click on "Apply Subscription," the dialogue box comes up that's supposed to let me choose which "group" I want to apply the subscription to but there's nothing in that dialogue box that's letting me choose a group. I'm on a PC computer. I've tried in 2 browsers (Chrome and Edge). I also tried in Chrome on my phone. To no avail. I submitted a ticket last night but haven't receive a response yet. I'm looking to get this resolved as quickly as possible. I'd greatly appreciate any solutions anyone might be able to offer. Thank you!
Seong Bae wrote 1 week ago
Hi JP,
We are looking into this and get back to you shortly.
Seong
Byron Miller wrote 4 days ago
I will need this to work also
Seong Bae wrote 4 days ago
Hi JP,
I responded to your ticket. Please check it.
Hi Byron! I just checked your account and you did not purchase a subscription. Once you purchase, you will see the "Apply Subscription" button. Please let me know if you still have the issue.
Seong
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