"Apply Subscription" Not Working
I purchased the "Group (monthly)" subscription for my account at $50/month. When I click on "Apply Subscription," the dialogue box comes up that's supposed to let me choose which "group" I want to apply the subscription to but there's nothing in that dialogue box that's letting me choose a group. I'm on a PC computer. I've tried in 2 browsers (Chrome and Edge). I also tried in Chrome on my phone. To no avail. I submitted a ticket last night but haven't receive a response yet. I'm looking to get this resolved as quickly as possible. I'd greatly appreciate any solutions anyone might be able to offer. Thank you!
Seong Bae wrote 10 months ago
Hi JP,
We are looking into this and get back to you shortly.
Seong
Byron Miller wrote 10 months ago
I will need this to work also
Seong Bae wrote 10 months ago
Hi JP,
I responded to your ticket. Please check it.
Hi Byron! I just checked your account and you did not purchase a subscription. Once you purchase, you will see the "Apply Subscription" button. Please let me know if you still have the issue.
Seong
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